Headline: REPORT A HIGHWAYS FAULT


REPORT A FAULT

 

If you need to report a fault  about  drainage and flooding, mobility access, potholes, street lighting , vegetation (trees, hedges and verges), unlicensed or illegal skips, fly posting and advertising  or  winter maintenance, you can do so using the County Council’s  online reporting form or by calling Kent Highways Services on 08458 247 800, 24 hours a day, 365 days a year.

 

Once you have reported a problem, it will be assessed and placed in one of the following categories:

 

·         Danger - where it is judged the defect is a threat to life and limb, KHS aim to attend the site and make it safe within 2½ hours of the report being received.

·         Hazards - where it is judged a hazard to public safety, KHS aim to attend the site and fix the fault within 5 working days of the report being received.

·         Street lights - KHS will aim to repair streetlights within 7 working days of the report being received. However, if there is a major problem or fault with the mains power supply KHS will have to call in the local electricity supply company (for example, EDF) but will aim to repair these faults within 30 working days.

·         Traffic signals - KHS aim to fix permanent traffic light faults within 4 hours where it is judged that the repair is urgent. Any other faults,  are targeted to be repaired within 7 working days.

·         All other problems - KHS will put all defects or problems into their routine works programme and try to fix a number of faults in a single visit to site.

Making an enquiry

The online reporting form can also be used for making some enquiries and submitting requests for service, for example:

·         information about specific highway works

·         requests for new, or to refresh, lines and markings

·         requests for tourist or event signs

·         requests for traffic calming

·         requests for resurfacing.

 

If you have a general enquiry that cannot be made using the online reporting form you can contact Kent Highways Services on:

 

Tel: 08458 247 800

 

Email: kent.highwayservices@kent.gov.uk

 

Address: Kent Highway Services, Invicta House, County Hall, Maidstone, Kent ME14 1XX